Q: How do I track my order?
A: You’ll receive a tracking link via email/SMS once shipped. For delays, contact [email protected] .
Q: What’s your return policy for gifts?
A: Unopened gifts in original packaging can be returned within 30 days. The gifter will receive store credit (we’ll notify them via email).
Q: Can I wash my pillow?
A: Machine-washable pillows have a care tag with instructions. Generally:
Down/alternative: Gentle cycle, dry with tennis balls
Memory foam: Spot clean only
Q: Are ornaments durable for outdoor trees?
A: Only those marked "Weather-Resistant" (stainless steel/glazed ceramic). Others are for indoor use only.
Q: Where do you ship?
A: Worldwide! See delivery timelines and fees by country here.
Q: My item arrived damaged. What now?
A: Email photos to [email protected] within 30 days for a free replacement. No return needed for damaged items.
Still have questions?
Chat live with our Gift Concierge (Mon-Fri, 9AM-5PM EST) or email [email protected] .
