A: As soon as your order ships, we'll send you a tracking link via email and SMS. If your tracking hasn't updated for a few days, please reach out to us at [email protected].
Q: What is your return policy for gifts?
A: We want your gift to be perfect. Unopened items in their original packaging can be returned within 30 days of delivery. The person who sent the gift will be issued store credit, and we'll send them a friendly email to let them know.
Q: How should I clean my ceramic mug or plate?
A: All of our ceramics are crafted for durability. We recommend:
Dishwasher-Safe Items: Look for the "Dishwasher-Safe" icon on the product page. These can go on the top rack.
Hand-Painted & Metallic Accents: Handwash only to preserve the intricate details and finish.
Q: Are your wooden products safe for food?
A: Absolutely. Our wooden serving boards, cheese plates, and utensils are treated with a food-safe, non-toxic mineral oil or beeswax finish. We recommend periodic re-oiling to maintain their beauty and longevity.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! For specific delivery timelines and shipping fees for your country, please check our Shipping Information page.
Q: What if my item arrives damaged?
A: We're sorry to hear that! Please email clear photos of the damaged item and its packaging to [email protected] within 30 days of delivery, and we will promptly send a free replacement. You do not need to return the damaged item.
Still have questions?
Our team is here to help! You can:
Chat live with our Gifting Experts
Email us anytime at [email protected]
